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<p>For help with placing an order or for assistance with an existing order, please contact Moon Customer Experience through our <a class="fr-strong" href="https://moonfab.co/order-support/">Order Support contact form</a> or email us at <a class="fr-strong" href="mailto:support@moonfab.com">support@moonfab.com</a>.</p>

Use our Order Support form or email support@moonfab.com for assistance.

I'm having trouble placing my order. Who do I contact for assistance?

Purchasing & Shipping

How do I setup MoonShade?

How do I reach anchors placed high off the ground?

How do I attach MoonShade to structures narrower than the awning?

How can I attach MoonShade's upright support poles to the side of my vehicle?

How do I secure MoonShade when the ground is too hard for stakes?

MoonShade Setup

What are anchors?

What are the MoonAnchor options?

Basics: How does MoonShade attach to vehicles?

Choosing Your Anchor System

Tips for Vans

Tips for SUVs, Minivans, Crossovers & Wagons

Tips for Pickup Trucks

Tips for Soft Top Vehicles

Strut Pole Setup: Anchor Examples

Tips for Trailers, RVs, & Campers

Tips for Your Vehicle

What makes MoonShade different from other awnings and sunshades?

How much does MoonShade weigh?

What is the maximum height of MoonShade's legs?

Does MoonShade work in the rain?

Why is there a reflective coating on the underside of MoonShade?

Features & Technical Details

How do I care for and clean my Moon products?

What other recommendations should I consider?

What is covered by the product warranty?

Product Care & Warranty

Where is MoonShade designed?

Where is MoonShade manufactured?

Product Design & Manufacturing

How do I apply a coupon/discount code?

Where can I buy MoonShade?

How long does it take for my order to be processed?

Does Moon offer international shipping?

How can I provide feedback about Moon products?

I'm having trouble placing my order. Who do I contact for assistance?Updated 3 years ago